1. Agreement to Terms:

These Terms and Conditions govern all warehousing and storage services provided by All India Warehouse (“Company”). By using our services, the Customer agrees to abide by these Terms. Separate services like transportation or customs handling are governed by their respective terms.

2. Definitions:

  • Company: All India Warehouse and its representatives.

  • Customer: The party for whom goods are stored.

  • Goods: The items delivered to Company for storage.

3. Ownership & Authority:

Customer affirms full legal ownership or control over the Goods and indemnifies the Company from claims arising from disputes over ownership, storage, or release of Goods.

4. Storage:

Company shall receive, store, and release Goods per reasonable written instructions from the Customer. Pallet reconfiguration may be done without notice for operational reasons.

Goods may be stored at any facility under Company’s control. Upon 10 days’ notice, goods may be relocated to another Company-owned facility at Company’s expense.

Additional services (e.g. picking, labeling, inventory audits) will incur extra charges.

5. Termination of Storage:

Storage may be terminated by either party with 30 days’ written notice. Customer must clear dues and remove Goods within the period. Company may sell or dispose of Goods in accordance with applicable Indian laws if not collected.

6. Customer Warranties:

Customer guarantees that:

  • Goods are fit for storage and compliant with all legal and safety standards.

  • Proper documentation (e.g. packing list, safety data sheets) will be provided.

  • No hazardous or restricted materials are stored unless agreed in writing and in compliance with Indian regulations (e.g. Hazardous Waste Management Rules, 2016).

7. Payments:

Storage fees are billed monthly in advance and due within 15 days of invoice. Late payments incur 1.5% monthly interest or the maximum rate under Indian law. Legal or collection costs will be recoverable from the Customer.

8. Lien Rights:

Company holds a lien over Goods for unpaid dues. If outstanding dues are not cleared within 30 days, Company may dispose of Goods via sale or auction and retain proceeds after deducting amounts owed.

9. Liability:

Company is liable only for loss or damage caused by gross negligence. Not liable for events beyond reasonable control including but not limited to:

  • Acts of God (e.g. flood, earthquake)

  • Government actions

  • Theft (unless due to negligence)

  • Fire, pests, strikes, equipment failure

Liability Limit:  ₹40 per kg or ₹5,000 per consignment (whichever is lower), unless declared value is accepted in writing and insured by the Customer.

No liability for high-value items (jewelry, documents, art, etc.) unless specifically agreed.

No Consequential Damages:

Company shall not be liable for indirect losses including lost profits, penalties, or business interruption.

10. Insurance:

Company does not insure Goods unless explicitly requested in writing and additional premiums are paid. Customers are encouraged to obtain independent insurance.

11. Legal Compliance:

Customer agrees not to store or use Company services in violation of Indian laws including GST Act, FSSAI rules, customs, import-export laws, and the Prevention of Corruption Act, 1988.

12. Temperature & Environmental Conditions:

Unless specified, Goods will be stored in ambient, non-climate-controlled environments. Company is not liable for loss from temperature or humidity variations unless explicitly agreed.

13. Inspection Rights:

Goods are subject to inspection by Company or regulatory authorities (e.g., CBIC, FSSAI). Company may reject or return unfit Goods without liability.

14. Claims and Legal Action:

  • Claims for loss or damage must be made in writing within 30 days of knowledge of loss.

  • Legal action must be initiated within 1 year of the event causing the loss.

15. Communication:

All notices must be in writing and sent to the registered address or official email provided by either party.

16. Governing Law:

These Terms are governed by the laws of India. Disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996. Venue: [City, India].

17. Entire Agreement:

These Terms constitute the full agreement between the Company and Customer for warehousing services. Modifications are valid only if agreed in writing by both parties.

18. Severability:

If any provision is held invalid, the remaining provisions remain enforceable.